Privacy policy

At Hanmade Willow Studio, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

By using our website or placing an order, you consent to the practices outlined in this policy.

1. What Information We Collect

We collect and process the following data:

Personal Information: When you place an order or contact us, we collect information such as your name, address, email address, phone number, and payment details.

Website Usage Data: We may collect technical information such as your IP address, browser type, operating system, and browsing behaviour while on our site, to improve our website and user experience.

2. How We Use Your Information

We collect and use your data to:

Process Orders: To manage and fulfil your orders, including arranging deliveries and processing payments.

Communicate with You: To respond to your enquiries, provide customer support, and notify you of updates or changes to our services.

Marketing: With your consent, we may send you marketing emails about new products, promotions, or updates from Hanmade Willow Studio. You can opt-out of marketing communications at any time.

Improve Our Website: To analyse user behaviour and enhance your experience on our site.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

Contractual Obligation: We process your data to fulfil our contract with you (e.g. to process and deliver your order).

Consent: For marketing purposes, we rely on your consent. You can withdraw consent at any time.

Legitimate Interests: We may process data to improve our website or prevent fraud, provided these interests do not override your rights.

4. How We Share Your Data

We will never sell or share your personal information with third parties for their marketing purposes. However, we may share your data with the following:

Service Providers: Such as payment processors, delivery companies, and website hosting providers, to ensure your order is fulfilled.

Legal Authorities: If required to do so by law, we may share your data with law enforcement or regulatory authorities.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once no longer required, we will securely delete or anonymise your data.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.

Right to Restrict Processing: You can ask us to restrict how we use your data in certain circumstances.

Right to Data Portability: You can request that your data be transferred to another service provider.

Right to Object: You can object to our processing of your data in certain circumstances, such as for direct marketing.

Right to Withdraw Consent: If you have given consent for us to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@hanmadewillow.co.uk

7. Data Security

We take data security seriously and have implemented appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

8. Cookies

Our website uses cookies to enhance your browsing experience and improve website functionality. Cookies are small text files stored on your device when you visit our site. You can manage or disable cookies in your browser settings, but this may affect your experience on our site. For more information, see our Cookies Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Hanmade Willow Studio
Email: hello@hanmadewillow.co.uk